Welcome to the JP Russell Library. The library is a collection of value-added articles, papers, and video/slide presentations. A broad range of topics are included ranging from auditing, management system standards such as ISO 9001:2015, to process improvement tools/metrics. The library is continually being verified for currency to ensure only the most relevant information is made available. Check back often for newly-archived information.
ISO 9001:2000 says employees understand quality and customer requirements by J.P. Russell The new ISO 9001:2000 quality management system (QMS) standard has opened several new lines of questioning (interviewing) that [...]
by J.P. Russell By organizing your management system according to how business processes work instead of by departments or elements of a standard, you’re using the system-process management approach. Since [...]
JP Russell is the managing director of Quality Web-Based Training Center for Education. QualityWBT has offered online quality-related training classes since the year 2000. Russell designs and develops the classes. He is an ASQ Fellow and a voting member of the American National Standards Institute/ASQ Z1 committee. He is a member of the U.S. Technical Advisory Group to Technical Committee 176; the body responsible for the ISO 9000 standard series. Russell is a former RAB and IRCA lead auditor. He is an ASQ Certified Quality Auditor and the author of several ASQ Quality Press bestselling books including Process Auditing Techniques; Internal Auditing Basics; and ISO Lesson Guide 2015: Pocket Guide to ISO 9001:2015. Russell is the editor of the ASQ Auditing Handbook.