ISO 9001, FMEA, Root Cause Analysis, CQA and more…

ISO 9001 sets out the criteria for a quality management system.

The ISO 9000 family of standards, including ISO 9001, are all based on seven quality management principles. A “principle” may be defined as a basic belief, theory, or rule having a major influence on how a person or an organization operates. The seven quality management principles (QMP) include:

QMP 1 – Customer focus:
QMP 2 – Leadership
QMP 3 – Engagement of people
QMP 4 – Process approach
QMP 5 – Improvement
QMP 6 – Evidence-based decision making
QMP 7 – Relationship management

The International Organization for Standardization (ISO) has created an excellent QMP guide. Check out the ISO QMP guidelines at

For each QMP, this publication provides:

  • Defining statement: Describes the principle
    • Rationale: Explains why the principle is important to/for the organization
    • Key benefits: Examples of expected benefits related to the principle
    • Actions you can take: How performance can be improved when applying the principle

If your organization is ISO registered, pursuing ISO registration, or is transitioning to ISO 9001:2015, Quality Web-Based Training (QualityWBT) provides excellent online classes in:
ASQ Certified Quality Auditor (CQA). Our Auditing Fundamentals classes cover the entire CQA body of knowledge. Other available classes include: eAuditing (remote auditing) Fundamentals; Internal Auditing Basics; ISO 9001; ISO Lesson Guide: 9001:2015 Made Easy; other quality standards including ISO 13485, ISO 14001, ISO 16949, ISO 22000; an array of quality tools classes including FMEA, Improvement Tools and Techniques; Root Cause Analysis; as well as organizational and performance metrics classes.

Classes are designed and developed by J. P. Russell, a seasoned authority in the quality world. He is an ASQ Fellow and a voting member of the American National Standards Institute/ASQ Z1 committee. He is a member of the U.S. Technical Advisory Group to Technical Committee 176, the body responsible for the ISO 9000 standard series. Russell is the managing director of Quality Web-Based Training Center for Education. A former RAB and IRCA lead auditor and an ASQ Certified Quality Auditor, he is the author of several ASQ Quality Press bestselling books, including Process Auditing Techniques; Internal Auditing Basics; ISO Lesson Guide 2015: Pocket Guide to ISO 9001:2015; he is the editor of the ASQ Auditing Handbook. Click on Course Catalog for a complete list of classes offered with descriptions and prices.

QualityWBT is accredited by the International Association of Continuing Education and Training (IACET). QualityWBT complies with the ANSI/IACET Standard which is recognized internationally as a standard of excellence in instructional practices. Because of this accreditation, QualityWBT is authorized to issue the IACET CEU.