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About Murray Gonzalez

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So far Murray Gonzalez has created 23 blog entries.

Do You Really Understand? In the quality profession, just knowing is not enough

By |October 2nd, 2018|

by J.P. Russell Being a quality professional can be frustrating. People don’t seem to get what we do, and if they get it, they soon forget. I recently had a conversation in which I told someone I was a quality professional. The response was, "Oh yeah, I know. You’re a quality inspector." It can be just [...]

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Ask the Right Awareness Questions

By |October 2nd, 2018|

ISO 9001:2000 says employees understand quality and customer requirements by J.P. Russell The new ISO 9001:2000 quality management system (QMS) standard has opened several new lines of questioning (interviewing) that will help organizations connect all employees to quality and customers. I have been delighted with the standard's new interview opportunities and find them beneficial to [...]

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Better Together: An audit is meaningless without effective follow-up

By |September 14th, 2018|

by J.P. Russell Conducting an audit correctly is important because if it’s done wrong, the results may not be credible. But even if everything was done appropriately, following up on the findings is just as important because it gives meaning to the audit. The two actions—the audit and the follow-up—must go together for an audit [...]

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Trust, but verify: Combination audit helps minimize risk, ensures sustainability

By |August 13th, 2018|

by J. P. Russell For management control purposes, there are far more audits of a product, service or process than audits of systems. While system audits verify management system conformance or compliance, product and process audits focus on the verification of specific methods and product or service characteristics. Grouping product, service and process audits together [...]

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How to Implement and Audit the Process Approach

By |August 8th, 2018|

by J.P. Russell By organizing your management system according to how business processes work instead of by departments or elements of a standard, you’re using the system-process management approach. Since ISO 9001:2000 was published, continual increased interest in the process management; a good approach whether you’re interested or not in International Organization for Standardization, known [...]

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Where’s the Money? Adding Value Using the Universal Yardstick

By |August 7th, 2018|

by J.P. Russell Proving system and process auditing is a value-added service has been a topic of considerable interest recently. The truth is sometimes auditing will never be value added, other times it could be, and a few times it will always be. In the quality world, we audit systems and processes by comparing what [...]

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Preparing and Structuring an Audit Report

By |August 7th, 2018|

by J.P. Russell Preparing a quality management system (QMS) or environmental management system (EMS) audit report can be a hurried, punch list—a list of minor things to be completed at the end of a project. By the time you are ready to do the report for the current audit, you are already planning your next [...]

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Auditing Activities for Defining Objectives, Scope, and Criteria

By |August 6th, 2018|

by J. P. Russell This column will be devoted to a quick review of ISO 19011 topics. In each edition of The Auditor, I’ll discuss a different topic and follow that with a quiz so readers may evaluate their understanding of the information. Readers are encouraged to share this column during short informal meetings with [...]

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How to Implement and Audit the Process Approach

By |August 6th, 2018|

by J.P. Russell Please note: This article first appeared in the ASQ Quality Progress Standards Outlook column December 2003. This article is important because of the valuable implementation questions it preserves. By organizing your management system according to how business processes work instead of by departments or elements of a standard, you’re using the system-process [...]

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External Audit Program Management (Supplier Audits) *

By |August 6th, 2018|

by J.P. Russell Many of the program requirements for internal and external audits are the same. However, external audits are different due to the relationship between customer and supplier. Organizations continue to focus on core competencies resulting in greater dependence on high- quality materials and services from suppliers. Now, more than ever, supply chain management [...]

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